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Help



Most frequent questions

  • Can I still make changes after my order?

    No, orders cannot be changed once they have been placed. If you wish to cancel the order, please contact our customer service.

  • Where is my order?

    Use the order status to check the current status of your order

  • How long does it take for my order to reach me?

    The delivery time is usually 6-7 working days (Mon-Fri).

  • How can I speed up the delivery?

    For particularly urgent orders, we offer 24-hour express delivery: orders received by 12:00 noon on weekdays (Mon-Fri) are guaranteed to be delivered on the next working day.

    You can select the 24-hour express option in the shopping cart.

  • Help, my payment failed, what can I do?

    This is annoying, but it's easy to change: just go to your order status and try to pay again. You can also change your payment method here.

    Once we have received your payment, you will receive a confirmation email from us.

  • Does the creation of the mosaic cost anything?

    No, the creation of the mosaic is always free of charge. You only incur costs when you commission us with the printing.

  • How many photos do I need to create a mosaic?

    You need one main image and many smaller photos. You can transfer up to 1,000 images for your mosaic. The more photos the better.

  • What can I print the photo mosaic on?

    We print mosaics on poster, canvas, acrylic glass or alu-dibond.

  • How big are the small pictures?

    The individual images are 2.5 cm wide as standard. This size has proved to be the perfect balance between the recognisability of the individual images and the main motif.

  • How long does it take to create a photo mosaic?

    The creation of your photo mosaic takes a maximum of 24 hours. Once you have transferred your photos, our staff will create and optimise your mosaic and notify you by email as soon as it is ready.


Create & order mosaic

  • Edit mosaic
  • Order
  • Single images
  • Main image
  • Does the creation of the mosaic cost anything?

    No, the creation of the mosaic is always free of charge. You only incur costs when you commission us with the printing.

  • How many photos do I need to create a mosaic?

    You need one main image and many smaller photos. You can transfer up to 1,000 images for your mosaic. The more photos the better.

  • What can I print the photo mosaic on?

    We print mosaics on poster, canvas, acrylic glass or alu-dibond.

  • How is the photo mosaic created?

    You first transfer your main image, then the individual images and select the desired size. We then create your mosaic and send you the result within 24h. The mosaic creation is always free of charge.

  • Do I need software to create the mosaic?

    No. It works completely online and you don't have to install any software.

  • What is the minimum resolution required for the photos?

    Your photos are automatically checked during the transfer process. If your photo is too small, it will not be accepted. 2 megapixels are sufficient for the main image. The individual images can be smaller, as they are also only printed small.


General questions

  • Order & Technical Questions
  • Shipping & Delivery
  • Payment & Vouchers
  • Complaint

Questions about our products

  • Canvas
  • Poster
  • Acrylic glass
  • Alu-Dibond
  • File Download
  • Suspensions

See our canvas tips

See our acrylic & alu-dibond tips


Contact

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(max. 10 MB)




+49 30 - 400 544 50

Mon-Fri from 8 am - 11 am

Postal address
Photo-mosaic.co.uk
Alexanderstraße 7
10178 Berlin
Germany

E-Mail:
service@photo-mosaic.co.uk

Choose your main image now

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Minimum requirements: 1500 x 1500 pixels (about 2 megapixels) or a file size of over 1 megabyte (MB).
(During the upload we will check if your photo is suitable for the main image)

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